The COPE Line is an anonymous and confidential supportive listening and crisis intervention line.
Through the guidance of trained listeners, the COPE Line can provide you with emotional support and local resources to address any of your immediate or ongoing concerns.
Contact Information:

COPE Line: (262) 377-2673
COPE Business Line: (262) 377-1477

NEW COPE Line hours (as of 3/15/2023):
Monday – Thursday: 9a-9p
Friday: 9a-5p

Recovery Support
Support Provided for
  • Anxiety & depression
  • Mental health concerns
  • Addiction & recovery challenges
  • Managing life stressors
  • Facing challenges in relationships
  • Thoughts of suicide or self-harm
  • Linking to appropriate resources
Who Does the COPE Line Serve?

All residents within Ozaukee, Waukesha, Milwaukee, Sheboygan, and Washington counties may call the COPE Line. There is no fee and you can call us any time you are experiencing a crisis or if you just need someone to give resources and support for any struggles you might be facing.

Why Call the COPE Line?

It can be a challenge to find an unbiased ear who is just there to listen. Sometimes, we just need to voice our thoughts and worries and to feel some relief from our problems. Whether you are facing a new stressor or have been dealing with a difficulty long-term, calling the COPE Line can help provide a sense of relief and direction.

Contact the COPE Line Now!
Anonymous • Confidential
More Details
Our History

The COPE Line was originally founded as the COPE Hotline under COPE Services, Inc, an organization that was committed to serving the local Ozaukee area and surrounding residents for over 40 years.

As a branded organization under The Difference Principle, Inc, Sirona Recovery, Inc. now continues the service of the COPE Line as one of its programs.


If you would like to show your support for the COPE Line, please mail your donation check to “The Difference Principle” 205 W. Highland Ave, Suite 509, Milwaukee, WI 53203 or visit our website to donate with a credit card at

How long can I expect to speak to someone on the line?

Calls typically last 10 to 15 minutes. Extra time is taken for crisis calls or callers with urgent needs.

Who answers the calls?

Trained listeners who offer support, give resources and provide crisis intervention, if needed.

I already have a therapist. Can I still call the COPE Line?

Absolutely. New circumstances or concerns can arise between therapist appointments, and the COPE Line can provide support until you can get in to see your provider.